Privacy Policy

1) Who we are

Cosmic Tranquil Energy (“we,” “us,” “our”) operates the online store at cosmictranquilenergy.com offering portable tools, digital art & prints, e-books, apparel, and everyday essentials.

2) Scope

This Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, create an account, subscribe to newsletters, download digital products, or chat with support.

3) Information we collect

Information you provide

• Account & checkout details: name, billing/shipping address, phone (optional), email (for order updates and digital deliveries), order notes.

• Payment details: processed securely by our payment providers via Shopify; we do not store full card numbers.

• Support & chat: messages and attachments you send through our website Support Chat.

• Newsletter sign-ups: email address and your preferences.

Information collected automatically

• Device & usage data: IP address, browser type, time zone, pages viewed, referring pages, and on-site interactions.

• Cookies & similar tech: used for core site functions (cart, checkout), analytics (e.g., Google Analytics), and advertising/retargeting (e.g., Meta Pixel) where enabled. See “Cookies” below.

Information from partners

• Fulfillment partners (e.g., Zendrop): order details needed to produce and ship your items.

• Reviews & marketing apps: info you provide in reviews or sign-ups (e.g., name, rating, comment).

4) How we use your information

• To run the store: process and deliver orders, provide digital downloads, handle returns/refunds, and manage your account.

• Customer support: respond via Support Chat and resolve issues.

• Personalization & marketing: recommend products, run promotions, and (where consented/allowed) send updates/newsletters.

• Analytics & improvement: understand traffic and performance to improve our site and products.

• Fraud prevention & security: detect and prevent fraudulent activity and protect our services.

• Legal compliance: tax, accounting, and regulatory obligations.

5) Sharing your information

We share information with trusted processors strictly to operate the store. Examples:

• Shopify (store platform & checkout)

• Payment processors (e.g., Shopify Payments/Stripe/PayPal)

• Fulfillment partners (e.g., Zendrop) to produce/ship items you order

• Analytics & advertising (e.g., Google Analytics, Meta Pixel)

• Email & reviews apps (e.g., newsletter tool; review widget) if you use those features

We do not sell personal information. We may share information if required by law, to protect rights/safety, or in a business transfer (e.g., merger).

6) Digital products (e-books & downloads)

For digital items, we use your email/account to deliver download links and manage license/anti-fraud checks. Access logs may be retained to verify delivery and prevent abuse.

7) Cookies & tracking technologies

What we use cookies for

• Essential: cart, checkout, login/session

• Performance: traffic and usage metrics

• Functional: remembering preferences

• Advertising (where enabled): retargeting and measuring ad performance

Your choices

• Adjust your browser settings to block/clear cookies (site features may break without essential cookies).

• Use ad settings on major platforms (Google, Meta) to limit personalized ads.

• Opt out of Analytics (e.g., GA opt-out browser add-on) if desired.

8) Data retention

• Orders & invoices: retained for up to 7 years (tax/accounting/legal).

• Support chats: kept as long as needed to resolve your inquiry and improve support quality.

• Marketing data: retained until you unsubscribe or request deletion.

• Digital delivery logs: retained to verify fulfillment and prevent abuse.

We keep data only as long as necessary for the purposes above unless a longer period is required by law.

9) Your rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you

• Correct inaccurate information

• Delete your information (subject to legal/contractual limits)

• Restrict or object to certain processing

• Portability (receive your data in a portable format)

• Withdraw consent (for marketing where consent is the legal basis)

How to exercise rights: open the Support Chat on our website and include “Privacy Request” with your name, order number (if any), and the request type (access, delete, etc.). We’ll verify your identity before acting.

California (CCPA/CPRA)

California residents can request details about personal information categories, sources, purposes, and disclosures; request deletion or correction; and opt-out of “sharing” for cross-context behavioral advertising. Submit requests via Support Chat.

EU/UK (GDPR)

If GDPR applies, our legal bases include: Contract (to fulfill your order), Legitimate interests (site operation, analytics, marketing to existing customers), Consent (newsletters/ads where required), and Legal obligation (tax/compliance). Submit GDPR requests via Support Chat.

10) Do Not Track & global privacy controls

Some browsers offer Do Not Track (DNT) or GPC signals. While there’s no consistent industry standard, we honor applicable signals where required by law and continue to evaluate emerging standards.

11) Children’s privacy

Our site is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided personal data, contact us via Support Chat for removal.

12) Security

We use reasonable administrative, technical, and physical safeguards to protect personal data (including encryption at checkout via Shopify and our payment processors). No method of transmission or storage is 100% secure.

13) International transfers

We may process/store information in countries outside your own (e.g., the US, EU). We rely on appropriate safeguards (such as contractual commitments) where required by law.

14) Changes to this Policy

We may update this Policy to reflect changes to our practices or for legal reasons. The “Last updated” date will change accordingly. Continued use of the site after changes means you accept the revised Policy.

15) Contact us

For privacy questions or requests, please open our Support Chat (bottom-right on our website) and include “Privacy Request” in your message.