Shipping Policy

1) Order Processing

Orders are processed on business days. You’ll receive an order confirmation at checkout and a tracking link when your package ships.

Print-on-Demand & Made-to-Order Items

Some products (e.g., apparel or wall art) are produced after you order to reduce waste. Production time is additional to transit time. Estimated dates shown at checkout reflect both.

2) Shipping Rates & Times

• Rates: Calculated at checkout based on destination, weight, and carrier.
• Delivery windows: Estimates are shown at checkout and in your tracking page. Actual delivery may vary due to carrier or customs delays.
• Multiple items: Your order may arrive in separate parcels with separate tracking numbers.

3) Destinations & Carriers

We ship to most countries via trusted carriers. Some items or regions may have restrictions. Certain carriers cannot deliver to PO Boxes—please provide a physical address when possible.

4) Tracking Your Order

When your order ships, you’ll receive a tracking link. You can also ask for updates in our Support Chat (bottom-right of our website).

5) Customs, Duties & Taxes (International)

International orders may be subject to import duties, taxes, or fees once the shipment reaches your country. These charges are the customer’s responsibility and are not included in item price or shipping at checkout unless stated otherwise.

6) Address Changes & Order Edits

We process orders quickly. If you need to change the shipping address or cancel, contact us via Support Chat within 12 hours of purchase. After fulfillment begins, changes may not be possible.

7) Failed Delivery & Returned Packages

If a package is returned due to an incorrect address, delivery refusal, or repeated delivery attempts, we can reship to a corrected address once we confirm the return. Additional shipping costs may apply. Shipping fees are non-refundable unless the issue was our error.

8) Lost, Delayed, or Stolen Packages

• Delayed: Carriers sometimes experience delays. Please allow a few extra business days beyond the estimate.
• Lost in transit: If the tracking shows no movement for an extended period, contact us via Support Chat with your order number; we’ll investigate and assist with a replacement or refund where appropriate.
• Marked delivered but not received: Check with household members and neighbors first, then reach out in Support Chat so we can help file a carrier claim.

9) Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, open Support Chat within 7 days of delivery with photos of the item and packaging. We will replace, reship, or refund after review.

10) Digital Products (E-books & Downloads)

Digital items are delivered instantly via download link after checkout. If you have trouble accessing your files or receive the wrong format, contact us via Support Chat and we’ll re-issue your download.

11) Sustainability Notes

We use made-to-order and print-on-demand production where possible to reduce overproduction and waste. This may add a short production time before shipping.

12) Need Help?

Open our Support Chat (bottom-right of the website). Please include your order number and a brief description so we can assist quickly.